60 Minute Skills: Difficult Conversations

Wednesday, September 6, 2017 - 12:00pm to 1:00pm
2400 Old Ivy Road, Room 134
Theran Fisher

Audience: General - Appropriate for all UA participants
Description: Difficult conversations are at the heart of many, if not most, chronic problems. Therefore, it is very important not to avoid these conversations, or to respond in an ineffective manner. I will provide a brief introduction to the components that make up a difficult or “crucial” conversation and the key skills for effectively conducting these conversations with others.