Friday, August 11, 2017
Ever feel like something’s amiss with a process but you’re not quite sure what that is? Or maybe you do know, but it seems daunting to pursue changing it? I recently attended the Network for Change and Continuous Innovation (NCCI) Conference, and the breakout session titled Move It! for process improvement caught my attention.
In this case, Move stands for “Mini Opportunity, Valuable Effect,” and was presented by Angela Knobloch from Notre Dame. A Move It! session takes just 90-minutes, and then there are two check-ins by Angela – one at 20-days post event and one at 45-days post event – where she ensures the team is moving forward with the action plan they created in the 90-minute session.
The purpose of a Move It! session is to have a quicker, easier approach to address less complex process problems, and to plan specific actions to implement immediately after the session. Angela employs the SIPOC model for process mapping. SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers. This model is a quick way to structure how a process is currently occurring as well as to map how it should be occurring.
Once the issues have been identified, it’s time to establish priorities for action. Using a simple X and Y axis, you begin plotting priorities based on low to high impact and low to high effort. Something that yields a low impact but requires high effort, for example, should be avoided because it produces a low return and crowds out time that could be better spent elsewhere. Alternatively, something that requires low effort but yields high impact should be immediately focused on by creating an action plan with due dates and an assigned owner.
Finally, Angela recommends using the SCAMPER technique when generating solutions. SCAMPER stands for Simplify, Combine, Adapt, Modify, Put to Another Use, Eliminate, and Reverse/Rearrange. The questions to ask are, “What could we…,” “And what if we…,” and “Or what if we…” By asking these probing questions, you dig a little deeper each time, and come up with multiple solutions to iterate.
How often do we practice getting a little better every day at a specific task? That’s what continuous improvement comes down to, when you think about it. The next time you find a current process frustrating, consider using a Move It! session to create action!