Leadership Lab

Being a leader takes practice. We’re excited to share our latest experiments and lessons learned.

Diane Ober
Friday, March 31, 2017
 

In November 2016, the Department of Facilities Management was awarded the Outstanding Workplace Education Partnership Award for the University’s GED and ESL program from the Virginia Association for Adult and Continuing Education.

As a partner and sponsor of this program, the Center for Leadership Excellence (CLE) was invited to attend the award ceremony and deliver an acceptance speech. CLE team member Diane Ober, who coordinates the program with Facilities Management and the Adult Learning Center, gave the following speech at the ceremony:

One of the students in our program contributed a poem that was published in the Thomas Jefferson Adult and Career Education Group 2016 book, Voices of Adult Learners. This is an excerpt from April Poteet’s poem Learn, Live, Life:

“Education will never leave you, betray you, or lie to you…It will be a reflection of what greatness you can achieve and who you can be.”

I am Diane Ober and I work for the Center for Leadership Excellence, which is part of University Human Resources at UVA, and here is our vision as stated on our website:

“The Center for Leadership Excellence (CLE) believes in the University’s culture of shared leadership – the idea that everyone is a leader, regardless of position. Whether you’re looking to develop your skills, your leadership, your career, or your team, we’re here to help by providing a large selection of classes and custom programs.”

One of the University HR’s vision statements reads “the University is a wonderful place to work if you want more than just a job: it’s a place to build a career, a place to make a difference.” We sincerely mean these wonderful words and we work very hard to make them possible for our staff; but many come to their jobs facing difficulty in “growing a career,” or believing they have the resources to move ahead in title, position or salary.

My goal and what I see as my most important job at the Center for Leadership Excellence is to help create, coordinate, and implement classes and workshops for the individual learner at UVA, wherever they are and of whatever status in their work world. With this intent and with support from the CLE, UHR, and Facilities Management, we are able to help coordinate what the Thomas Jefferson Adult and Career Education Group does, four days a week, for eight months of each year. This is to work closely with UVA staff who wish to improve their reading, writing, and English speaking skills and perhaps prepare for and take the GED exam.

I believe that for many employees, this is the foundation for believing in themselves, and having the confidence to plan career goals. If I can be a small part of that I have done my job. I thank Facilities Management and Susan Erno and all her staff and teachers for being a bigger part of it, too.  I’d like to close citing another employee/student Said El Hachimi El Idrissi. In this piece, Why is Education So Important?  he quotes former President Obama whose words beautifully reflect the work we are involved with and believe in:

“Every single one of you has something that you’re good at. Every single one of you has something to offer. And you have a responsibility to yourself to discover what that is. That’s the opportunity an education can provide”.

Tonia Duncan-Rivers
Friday, March 24, 2017

Recently I was thinking about how quickly time is passing. It’s hard to believe that we’re already approaching the end of March. Lamenting over this made me think of all the things I would like to do but never get the chance to do. When I get in this mindset, all bets are off. I put off doing what I need to do and do what I want to do instead! Let’s just say I put the “Pro” in Procrastination! There, I said it! I know what some of you are thinking, especially those of you who have taken my Time Management class. In full disclosure, I always admit that I, too, have time management challenges!

You would probably agree that when we procrastinate, the pressure of completing our task mounts, and we often find ourselves stressed, feeling guilty and mad at ourselves for procrastinating in the first place. Procrastination is more than not doing something; it’s not doing something and feeling bad about it.

There are numerous reasons we procrastinate, but a few that come to mind are lack of interest or time, poor work habits, unclear guidelines, fear of the unknown, and the desire for perfection. If you have no interest in what you are doing, then it’s going to be hard to get started. As for lack of time, we often start a task and realize it’s going to take longer than expected, and then we procrastinate completing it. When it comes to poor work habits we must remove anything that distracts us. Unclear guidelines and not being certain of expectations can lead to procrastination too; always seek clarification so everyone is on the same page. Fear of the unknown is another reason we procrastinate. It causes avoidance. It can be scary to try something new, but if we try to think of it as an opportunity to learn and grow, it becomes a little easier. Finally, there is the desire for perfection. Sometimes we delay starting something because we want a perfect result. We may even find ourselves using “what if” scenarios. And of course, there are times when we just don’t want to do what we need to do. Guilty as charged!

According to the American Psychological Association, approximately 20% of the population suffers from chronic procrastination. While most of us are not chronic procrastinators, we pay a stiff price on occasion - - think late tax returns! So what can we do to squash procrastinating?

Tip #1.   Just Do It! 
Easier said than done, I know. We all recognize the Nike catch phrase Just Do It! What’s interesting is the Nike symbol appeals to many generations; it speaks not only to our desire to succeed but also to our inclination to procrastinate. Try to pick one thing that you need to do and do it! Envision yourself as a strong, well-trained athlete if you have to. Be disciplined! Focused! Think Nike!  Just do it!

Tip #2.   Reframe the Task
Sometimes we have to get in the “right” frame of mind to tackle a task. Try reframing the situation - view it as a challenge, a chance to learn something new or a chance to do something different.

Tip #3.  Practice the Swiss Cheese Method
Whenever you have a project or many tasks to do - - think bite sized pieces! Break down larger tasks into smaller tasks, set deadlines, and reward yourself when tasks are completed. Remember, a bite or two a day equals several bites a week and eventually equals a completed project or task!

Tip #4.  The 10-Minute Rule
If you commit to working on something for just 10 minutes, you may find that the task is not that bad, and 10 minutes may lead to 20 minutes, then 30 and perhaps even finishing the task. The objective is to start and commit to 10 minutes - - The result may surprise you!

Tip #5.  Eat a Frog First Thing Every Morning!
If you eat a frog first thing every morning, then you’ll be more productive. Eating a frog refers to doing the worst thing first. Think about it, you do many smaller tasks first, but you have the dreaded huge task looming in the back of your mind. It can be exhausting just thinking about it. By the way, what happens when you’re facing two frogs first thing in the morning? You eat the ugliest one first! In other words, you do the most dreaded task of the two! For more ideas, you may want to read Brian Tracey’s book, Eat that Frog: 21 Great Ideas to Stop Procrastinating and Get More Done in Less Time.

Tip #6.  Create an audience
Select an accountability partner to keep you on track; ask your partner to check in with you on your progress. If you want to make it fun, make a bet that you will complete your task or project by a certain date and time. Offer a free lunch if and only if he/she checks on your progress along the way.

Tip #7.  Good Enough is Good Enough
Do not try to do everything perfectly; aim for progress not perfection. It’s okay if you don’t have what you need from others to start a project - - work on your part now and add the other pieces later. It is so easy to think everything needs to be a certain way before starting, but that’s just not true.

Tip #8.  When all else fails . . .  Take a Deeper Dive
Sometimes there is an underlying root cause as to why we procrastinate. Ask yourself if you feel overwhelmed or afraid of something. Think carefully about your situation and be honest with yourself.

I don’t want to leave you thinking that procrastination is all bad. Did you know that you could procrastinate responsibly? Responsible procrastination is delaying the start of your task and returning to it later. Returning is the operative word here! I’ll be honest; it’s tough, especially if you’re having fun, so discipline is necessary. If you try this, you’ll likely find that you’re more productive and focused. Try it! You may be surprised!

Larisa Hinton
Monday, March 20, 2017

How do you react when you’re in a conflict situation with another person? Do you want to win, yield, delay, bargain, or find a solution that benefits both of you?

Conflicts are part of everyday life, both at work and at home. To a large degree, conflicts are predictable and naturally arise as we work on complex projects in which we’re significantly invested. People generally perceive conflict as a struggle that creates negative emotions. However, it can provide a positive opportunity for change and improvement.

Despite the uncomfortable feelings it may stir up, conflict isn’t necessarily an aggressive confrontation or argument. It can often be a simple difference of opinion. The distinction lies in the importance of the issue and the amount of energy you put into it. If we stay alert to the possibility of conflicts and develop skills to deal with them, then we’re more likely to view conflicts as productive learning experiences.

We each have unique backgrounds, experiences, and approaches to various situations. Conflict resolution begins with understanding and validating the other person’s point of view. This understanding helps create the opportunity to achieve effective conflict resolution together.

As part of my role in the Center for Leadership Excellence, I facilitate a class called Managing Conflict, using the Thomas-Kilmann Conflict Mode Instrument (TKI). The TKI involves taking a behavioral assessment that identifies your typical approach to conflict situations. The five approaches in the TKI are Competing, Collaborating, Compromising, Avoiding, and Accommodating. Each represents a set of social skills and each is useful in certain situations. In the class, we delve into the implications of each style and assess conflict scenarios. The more we learn how to successfully deal with conflict, the better equipped we are to help others do the same. If this topic interests you, come join the CLE team on March 30th to find out more!

 

Samantha Campbell
Wednesday, March 8, 2017

CLE facilitators, Jess Dollar and Rachel Parsley, led a tour of Grounds as part of Grounds for Success Orientation on March 7, 2017. Welcome, new colleagues! 

 

Samantha Campbell 
Friday, March 3, 2017

Q: What song would you sing at karaoke night?
A: A Scottish folk song called The Skye Boat Song, but actually I can’t imagine doing karaoke!

Q: What does leadership mean to you? 
A: A leader is someone who knows him/herself and team members well enough to let each person bring their strengths to the mission. Characteristics are compassion, caring, reading people well, intelligence, and passion.

Q: Your favorite place to eat in Charlottesville?
A: MarieBette and Bizou

Q: What is your proudest/greatest achievement outside of the professional realm?
A: My husband and I have raised our two children to grow into the wonderful, caring, smart, and thoughtful independent adults they were meant to be.

Q: What are three things you love about UVA?
A: The history, the Academical Village, and the opportunity for exploring and offering my own interests and gifts.

Q: Do you collect anything?
A: Rocks from far off places that I or friends have visited.

Q: Why did you choose your profession?  
A: I have had several professions in my adult life. I am drawn to exploring whom I can be and what I can offer that makes the world a better place or makes an individual life better.

Q: What are you usually doing on the weekend or during time off?
A: Reading, watching movies, singing shape note music, traveling, being with my husband and pets, and visiting family.

Q: What is the best advice anyone ever gave you?
A: Try to understand and accept people just as they are.

Q: What about you would surprise us?
A: I love to dance really crazy!

Carolyn Cullen
Tuesday, February 28, 2017

You’ve likely heard about 360° assessments, but have you ever participated in one? This kind of assessment gathers feedback from your peers, managers, direct reports, and others who have seen you in action, typically at work (although you may also gather feedback from folks outside of UVA). At the same time your raters are taking the survey, you also complete the same assessment as the ratee. The resulting report gives you a 360° view of your strengths and development opportunities. Perhaps the most important thing to know about 360° surveys is that they are anonymous and confidential, which is vital. As the ratee, you won’t know who has completed the survey, with the exception of your direct manager (assuming you have only one). It’s important for the raters to know they can be truthful while also being helpful.

Once you receive your survey results, you can see if there is alignment between your view of your strengths and opportunities and those of your raters. If not, you can usually drill deeper in your final report to see if the misalignment is coming from one particular audience (i.e. your peers), so you know with whom to direct your efforts.

After you’ve had time to reflect on the results, it’s time to come up with a plan to focus on the areas of opportunity selected for you. But how do you convey that you’re doing that? It’s not like you’ll walk around with a sign saying, “I’m now more approachable” or “I’m now more open to others’ input.” Putting your 360° feedback into an action plan typically involves small tweaks rather than holistic changes. Think about it as turning a dial up or down one click instead of turning it from one to 100.  

Taking a 360° can be an important step on your leadership journey, though it does require you to be a bit vulnerable. But don’t you want to know if you’re being as effective and impactful as you intend? And if you find that you’re not, developing your action plan to improve likely means making some little changes that will have a big impact.  

Jess Dollar
Friday, February 17, 2017

Our CLE team recently had our annual retreat, and it included a fun trivia game to get to know each other better.  One category was ‘When you were a kid, what did you want to be when you grew up?’ The answers got us talking and laughing!  Our childhood dreams included professional violinist, ice cream maker, talk show host, travel writer, news anchor… and even a horse!  We had all these different ideas when we were young, and now here we all are working in the Center for Leadership Excellence.  How did that happen?

Of course, along the way to our current careers, each of us held many other jobs too.  Some of them were directly connected to our college majors or career goals, but others came up along the way and just sort of happened.  For me, I went from my first teenage job as babysitter to camp counselor, resident advisor, elementary teacher, ropes course teambuilding facilitator, academic advisor, college instructor… and now I am a Learning & Development Specialist at UVA.  This windy path is in contrast to my grandparents’ experiences, who had lifetime careers in one place.  You know, the generation who asked, “What do you want to be when you grow up?”

For a little while, I was concerned about my circuitous career path.  Will I look like a job-hopper?  What do these things have to do with each other?  Will I ever find my ‘dream job’?  And then I saw an amazing Ted Talk by a young woman named Emilie Wapnick.  She spoke about people just like me who had traveled many paths and explored several career options.  And instead of calling them lost souls or job-hoppers, Emilie used the term ‘multipotentialites.’ Suddenly it clicked!  I’m a multipotentialite! 

Once I adopted that title for myself, I felt quite liberated.  I have learned to embrace the fact that my circuitous career path is not a flaw, but an asset.  It provides a well-rounded perspective on life, gives me a wealth of knowledge to draw from, and keeps me renewed and energized as I focus on new passions. 

As I was thinking about this topic, I came across a great LinkedIn article by Michaela Alexis, who encourages us to celebrate career diversity. She wrote, “If I never let go of my first dream job, I'd still be a can of beans.”  I love this!  Michaela suggests moving beyond the idea that we define ourselves by our job titles.  She encourages us to not get ‘stuck’ in a career, but rather that we can continue to grow and change throughout our lives. 

So what does your path look like?  Have you found the dream job and stuck with it all along, or have you explored many options along the way?  In fact, you may even have had several dream jobs along the way!  This is what I love about working at a university.  There are so many different things happening here, and we have room to stay in one place but continue to grow.  There are wonderful resources available, like tuition benefits for academic courses or – I’m biased here – you can try the great classes offered by the CLE! 

UVA might not be able to help you become a can of beans or a horse, but it’s a great place to be if you’re a multipotentialite!  What will you learn next?  

Lindsey Reese
Friday, February 10, 2017

What’s your response when someone says, “Can I give you some feedback?” Do you run for the nearest exit, hop in your car, and never look back? Do you say “sure” as you prepare yourself to bite your tongue? Or do you welcome it as an opportunity for growth? I think many of us, including myself, have a tendency to take the first or second approach. When did feedback become a dirty word? How can we shift our mindsets to be more open and accepting of receiving feedback from others?

Employees who are receptive to feedback and who openly solicit it create opportunities to improve their self-awareness and overall performance. Additionally, interpersonal feedback is also a key ingredient in building relationships with others.

If you want to shift your mindset to be more open to receiving feedback, here are a few suggestions:

  • Assume good intent: If someone gives you constructive feedback, assume that it is coming from a good place and that he/she truly cares about your growth and development.
  • Use feedback as a way to connect with others: If you receive constructive feedback, view it as an opportunity to find a mentor or peer who can help you improve.
  • Own the feedback: Don’t write off the feedback or get defensive. Feedback provides you with an opportunity to understand how others perceive you. Use this information to identify specific actions you can take to improve.
  • Start small: Asking for feedback doesn’t have to be a big event. Find opportunities in your day-to-day activities to solicit feedback from others. The more you ask for feedback, the greater your comfort level will be with receiving it.
  • Be transparent about what you are working on: Share your challenges and areas of opportunity with colleagues you trust. Ask if they can observe your behavior and provide you with feedback based on your areas of focus. Check in with them periodically to track your progress.

There’s no denying that receiving feedback can be awkward, but it is a crucial part of how we learn and develop as professionals. If you’re willing to give it a go, I think you’ll be pleasantly surprised at the outcome.

If you’re interested in learning more about the benefits of feedback and techniques for building a feedback-rich culture, check out the great suggestions in this article.

Samantha Campbell
Friday, February 3, 2017
 

 

Q: What song would you sing at karaoke night?
A: Gloria – Patti Smith’s version.

Q: What does leadership mean to you? 
A: Big question! To me, leadership means empowering yourself and others to contribute to a common cause in meaningful ways.

Q: Your favorite place to eat in Charlottesville?
A: Alley Light.

Q: What is your proudest/greatest achievement outside of the professional realm?
A: For now, I’d say leading a gentle life without intentionally causing harm. I hope my greatest achievement is yet to come.

Q: What are three things you love about UVA?
A: The serpentine walls, the camaraderie, and it’s where I met the love of my life.

Q: Do you collect anything?
A: Sea shells, sea glass, and alebrijes (Oaxacan wood carvings).

Q: Why did you choose your profession?  
A: People fascinate me. I love finding out what makes them tick, learning from them, and sharing my knowledge. Working for the Center for Leadership Excellence is the perfect place for me!

Q: What are you usually doing on the weekend or during time off?
A: Weekends are for relaxing, hanging with friends, and spending as much time as possible with my dog, Koko. Time off is for travel!!

Q: What is the best advice anyone ever gave you?
A:  Tell the truth with kindness.

Q: What about you would surprise us?
A:  I have a pony! An ornery, little pony that came with our house when we bought it.

Bryan Garey
Friday, January 27, 2017

This ain’t your Dad’s HR!    

While no one can predict the future with any reliable degree of certainty, I’d like to boldly state that Human Resources in 10+ years will look very different from today.  Just like “HR” didn’t exist 25 years ago (remember “Personnel?”), the current way HR works will change and, I believe, so will the perception of HR.

And, on the subject of perception, HR ranks among the lowest of the administrative functions, right above audit and just below compliance.  When you see HR in the media… remember Toby from The Office?  Catbert from Dilbert?  Enough said.

So, how will HR look, 10 years out?

  1.  No more transactions!  Ok, transactional work will take place, but this will be done quickly and easily through simple apps.  Any HR work in this area will be in quality control and trouble shooting.
  2.  Welcome Center.  From hire to preboarding to onboarding to early days, HR will steward new employees into the organization, helping to introduce culture and history and facilitate relationship building with other employees and the organization.
  3.  Data hub.  Managers will come to know HR as the place to go for helpful employee and workplace data, from current state information to predictive analytics.
  4.  No longer HR!  Not sure what we will be called, but the time has come to rebrand the function.  Google calls it “People Operations” and while that may not be the new name, look for change…employee success, people affairs, maybe even personnel?  Not!
  5.  Embedded in the organization. The long sought after “seat at the table” will be a given as executives will not think twice about “people operations” as being critically important to organizational success.

Change is happening in HR, not just at UVA, but everywhere.  And, though my predictions may not hit the mark, you can bank on a different, more dynamic function; it will be one that helps drive organization success, not just support it. 

What a great career choice for 2017 and beyond!

 

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