Crucial Conversations

Crucial Conversations

Date: Thursday, November 30, 2017 - 9:00am to 5:00pm
Location: Old Ivy, Room 189
Facilitators: Tonia Duncan-Rivers

Audience: Introductory - Provides participants with a starting point for exploring the knowledge and skills needed to learn more about the topic
Description: You will learn that difficult conversations are at the heart of many, if not most, chronic problems. Therefore, it is  important not to avoid these conversations or to respond in an ineffective manner. You'll learn what components make up a difficult or “crucial” conversation and approaches to effectively conduct these conversations with others.